SAP-IS Utilities Online Training

A public utility (usually just utility) is an organization that maintains the infrastructure for a public service.

State provision of utility services (like electricity, gas, water, district heating, waste management etc.) often resulted in inefficiency and poor service quality. Trend towards liberalization, deregulation and privatization of public utilities encouraging competition among private players.

Mass processing of consumption and customer-related financial data efficient and automated exchange of data (deregulation processes) with market participants, enabling supplier switching as well as payment and settlement processes.

SAP-IS Utilities Online Training Course Content
  • IS-U/CCS application components
    • Integration of IS-U/CCS with standard SAP ERP system
    • Integration of IS-U/CCS with standard SAP CRM system
  • Execution of the most important business processes:
    • Customer information
    • Customer information with IC Web Client
    • Master data
    • Move-in/out handling
    • Device maintenance
    • Meter reading
    • Billing and invoicing
    • Energy data management
    • Contract accounts receivable and payable
    • Waste management
    • Master Data and Basic Functions
  • IS-U/CCS basic functions
    • Regional structure
    • Scheduling
    • Commercial master data
    • Business partner
    • Contract account
    • Contract
  • Technical master data
    • Connection object
    • Connection
    • Premise
    • Installation
    • Point of delivery
    • Device
  • Integration with the standard SAP system
    • Equipment
    • Functional locations
    • Material
  • Enterprise organization/agent determination for Customizing functions
  • Device Management
  • Device Master Data
  • Inventory Management (integration with Material Management)
    • Device Procurement, Device storage, Device Movement
  • Device installation
    • Installation, Removal, Replacement, and Modification
    • Device Relationships and Installation Structure
  • Meter readings
    • Organization of Readings
    • Creation of meter reading orders and download to external systems
    • Entry, Validation, and Extrapolation
    • Monitoring of meter reading results
  • Billing and Invoicing
  • Rate structure
    • Rate types and rate categories
    • Prices
    • Billing schemas
    • Rate determination
  • Billing process
    • Functions (including periodic and period-end billing)
    • Simulation
    • Out sorting
    • Reversal
    • Manual billing
  • Invoicing
    • Bill print-out
    • Budget billing plan
    • Reversal
  • Discounts and surcharges
  • Special billing features
  • Customizing functions
  • Contract Account Receivables
  • Organizational elements of contract accounting
  • Transactions and Account Determination
  • Posting and Documents
  • Account Information
  • Payments and returns processing
  • Cash desk and payment lot
  • Settlement control
  • Deferrals/Installment plans
  • Interest calculation
  • Dunning and collection
  • Security deposits
  • Transfer togeneral ledger (FI-GL) and integration into further SAP components
  • Contract accounting as the basis for credit and collections management
  • Demonstration of the customizing functions for all business processes
  • Customer Services
  • Customer Interaction Center
    • Operation and user-specific modification of CIC processes
    • Design of the CIC interface
  • Processing of business transactions
    • Customer information/contacts
    • Move-in/out
    • Disconnection/reconnection of installations
    • Master data generator
  • Customizing functions

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