SAP Service Management (SM) Online Training

SAP R/3 Service Management (SM) module is fully capable to support customer demands more effective and quick service .SAP R/3u2019s excellent reporting functionality is also available for this module . These reports help Management to locate the areas for improvement in their work.

SAP Service Management (SM) Online Training Course Content
  • Introduction to Solution Manager
  • Landscape Management Database
  • System Preparation (Solman_setup)
    • Basic Setup
    • Managed System Configuration
  • Project Implementation and Administration
    • Project Preparation
    • Business Blueprint
    • Realization
    • Test Management
  • IT Service management-Application Incident Management
    • General Settings
    • Transaction Type for AIM
    • Business Partners Setup
    • Organizational Model (BRFPlus)
    • Support Team
    • Action Profiles
  • IT Service Management - Change Request Management
    • Basic Configuration-Activate Charm Services
    • Activate Integration with Change Request Management
    • Setup Auth for Workcenter
    • Transaction type for ChaRM
  • Root Cause Analysis
    • Central note implementation
    • SMD Agent Setup
    • Managed System Configuration
    • BW System configuration
    • Trace analysis
    • Workload Analysis
    • Exceptional Analysis
    • Change Analysis
  • Business Process Monitoring
    • Information and Configuration Prerequsites
    • Activate Solution manager Services
    • Setup BPM
    • Types of monitoring
  • QGM
    • Information and Configuration prerequsites
    • Activation
    • Setup Authorization and work center Navigation

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