COMMUNICATION SKILLS Online Training

This effective communication training course will help you master the human relation skills demanded in today's tough business environment. You'll learn to improve human relations skills, strengthen interpersonal relationships, manage stress and handle fast-changing workplace conditions. You'll develop more effective communication skills and be better equipped to perform as a persuasive communicator, problem-solver and focused leader. What's more, you develop a take-charge attitude to initiate with confidence and enthusiasm.

Did you know that 55% of communication is body language? Learn how to increase your self-awareness in order to understand your current level of communication with others. Gain practical skills to improve your inter-personal communication through in-class exercises, presentations and feedback from your peers.

Effective business communication skills, arguably is the single most important skill that can take organizations to great heights. Exchange of ideas and information is vital for working as teams to reach organizational goals.


Training 24x7 Online offers customized Communication Skills Training Programs that offers the following results:

  • Improved efficiency of communication skills
  • Enhances both internal and external customer service performance
  • Empowered business relationships through enhanced verbal communication
  • Increased workplace productivity and employee retention
COMMUNICATION SKILLS Online Training Course Content
  • The Basics of Interpersonal Communication
    • To educate participants on tips and strategies that will enable them to create powerful results in business relationships.
      • Structuring conversations:
      • Developing effective probing skills
      • Listening
      • Passive Listening
      • Active Listening
      • Reflective Listening
    • Dealing with difficult conversations
    • Giving and receiving feedback
  • The Communication Process
    • Stages of Communication
    • Prepare the message
    • Match the message
    • Deliver the message
    • Barriers to communication
    • Communication Exercise-Case Studies
  • Communication Skills
    • Choice and Control
    • Emotional Intelligence
    • Four Key Components
    • Developing Trust
    • Gaining Rapport
    • Outcome Thinking
    • Listening for understanding
    • Expressing without Provoking
    • Questioning for Specifics
    • Summarizing
  • Challenging Situations Understanding and Managing Conflict
    • Communicating Non-Defensively
    • Communicating Exercise-Real Plays
    • Facilitating Team Communications
    • Dealing with Dreaded Behaviours
    • Team Exercise-Difficult Situations
  • Influencing
    • Expanding the Skill Set
    • Influencing Framework
    • Guidelines
    • Personal Needs and Motivations
    • Influencing Strategy
    • Influencing Exercise-Planning and Practice

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